FAQs

Custom and personalized orders
Yes we do take custom and personalized orders. Please message the shop to discuss further.

Sizing details
Small Files : 3.5 inches long without case, 4 inches in case
Medium Files : 5.5 inches long without case, 5.7 in case
Spa Files : 5.25 inches long without case, 5.7 in case

Care instructions
The filing surface on our nail files will never wear down.
To keep them in great shape just rinse off and pat dry with a clean towel after use.
You can also gently scrub the filing surface with a toothbrush and soapy water to further remove nail debris and disinfect.

They are glass so they can break if pressure is put on them. Do not put in a back pocket or in the bottom of a large purse. A purse side pocket generally works great, or the car glove box, bedside table or wherever handy!

Gift wrapping and packaging
All of our files include a care card so your gift recipient will know how to care for their glass nail file. They are snuggly packaged in a recyclable cardboard gift box with white tissue paper to avoid any breakage.

Wholesale availability
Wholesale pricing is available. Message the shop and I will get back to you with more information.

Broken Nail File
We package every file as safely and securely as possible because we all know shipping is harsh. If your nail file is broken upon arrival, please contact us right away upon receiving the product. Please provide us a photo of the damaged product as well as the packaging so we can file a claim with the shipping carrier. You will then be sent a replacement at no charge. We can not issue any direct refunds.

Returns/Exchanges
We are not accepting any returns or exchanges at this time. If there is a problem with your order please contact us right away. If it is our error, sending the wrong design for example, we will send you the correct product right away at no charge.

Cancellations
Cancellations are excepted within 24 hrs of order placement. Message us and if the product has not shipped we will cancel and refund your order.

Lost/Stolen Packages
Blue Lemon Art is not responsible for items left in mailboxes, on porches etc, that may have been stolen. Please check with neighbors, others at home and your local post office and/or follow up with your local authorities if you think your package may have been stolen. Your post office can do a GPS track on your package in most cases.

Blue Lemon Art is not responsible for orders that have been marked delivered by USPS. Orders that have been marked delivered by USPS ( if it says delivered and is not ) please contact your local USPS. Again, they will do a GPS track to see where the package(s) were left.